People2.0’s Customized EOR/AOR Solution Unifies Back Office and Accelerates Growth
Summary
A global talent and professional services provider partnered with People2.0 to overhaul their back-office infrastructure and streamline operations. Our collaboration unified their back office, improved operational efficiencies, and led to record sales.
Opportunity
Following a major acquisition, a global professional services firm faced an urgent need to upgrade and streamline its systems and workforce management processes. The firm’s franchise network, consisting of over 40 firms across four continents, operated on incompatible systems, leading to a disjointed and inefficient back-office environment. This fragmentation created substantial operational challenges, stalling further growth and expansion.
Implementing a unified workforce platform across over 40 countries required navigating vastly different labor laws, varying pay rates and structures, diverse regulations, and cultural norms. The firm also faced the critical issue of expiring technology licenses, which added urgency to the need for modernization.
The professional services firm needed a solution that would help deliver a unified global workforce platform swiftly and without disrupting business as usual. They also needed a solution provider with extensive experience managing complex workforce requirements.
Solution
The firm partnered with People2.0, choosing us for our experience working with global professional services companies and our ability to integrate their operations quickly and without business disruption.
Despite the immense challenge of transitioning a recently merged, multinational workforce spread across dozens of countries, we successfully moved hundreds of workers and contractors to our employer of record (EOR) and agent of record (AOR) platform.
We implemented localized solutions tailored to meet diverse regional requirements, including a custom healthcare credentialing process. To ensure a seamless transition, we implemented a rigorous change management program. Our solution managed benefits enrollments and provided comprehensive training for end-users on the new systems. We also developed custom client and franchisee portals to improve efficiency and ensure their teams enjoyed a smooth onboarding process.
We also provided critical reporting support, enabling accurate commission payments to franchisees. Our automated workflows and invoicing system streamlined processes for thousands of clients, significantly reducing manual efforts and errors. Through these tailored solutions, we eliminated operational redundancies and ensured consistency across all regions, setting the stage for the professional services firm to achieve record sales within just six months.
Results
The project was completed within a tight deadline. Our customized EOR and AOR solution helped the professional services firm achieve:
- Standardized and consistent systems: The firm’s diverse operations were brought under a single, standardized system, facilitating better management and operational consistency.
- Operational efficiencies: Our unified platform eliminated redundancies and manual errors. Custom portals and workflow automation further drove efficiency among franchisees
- Accurate commission payments: Enabled the company to accurately pay commissions across their franchisee network through critical reporting capabilities.
- Streamlined invoicing: People2.0 automated invoicing processes for thousands of clients, reducing manual effort and errors.
- Record sales: Within just six months of deployment, the firm achieved record sales figures.
Scalable Infrastructure Enabling Future Expansion
Partnering with People2.0 enabled the global professional services firm to achieve their true growth potential. By consolidating and streamlining their back-office operations, we provided the scalable infrastructure needed for future international expansion.
Let’s work together
Is your business held back by a fragmented and inefficient back-office? Contact People2.0 today to learn how our customized workforce solutions can support your company’s growth.
