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Solutions Designer

North America (hybrid/virtual)

The Solutions Designer is a key part of the Implementation Team and is responsible for clearly defining and documenting the end-to-end solution for our new client implementations as well as client expansions. This person will work with our Clients/Affiliates and our internal teams to define the best practice workflow from Req to Check across all organizations, systems and functional areas. This person will support multiple implementations simultaneously ensuring that each one is set up for a successful go-live and smooth transition to operations.

To be successful in this role, the ideal candidate will have experience in the staffing industry, and hands-on experience in the systems and processes needed to successfully execute 100% accurate payrolling, billing and invoicing.

To be effective in this position, you must be highly organized, detail oriented with exceptional listening and problem-solving skills and be able to coordinate and collaborate with our clients and their employees at all levels, and with all company departments.

What you'll get to do:

Facilitate detailed business reviews that include process and software for each new client
Participate and collaborate in the various discovery sessions to ensure a thorough understanding of the processes and requirements across all functional areas
Provide best practice recommendations and collaborate as needed to ensure a stream-lined and efficient process across all organizations and functional areas
Work with the team to resolve complex problems regarding the usage of our proprietary staffing software and/or other technology solutions
Document the end-to-end process in clearly defined workflows that depict the systems, functional groups, and handoffs needed to ensure a successful implementation
Ensure the end-to-end solution delivers 100% accuracy on the two primary objectives for a “Go Live” that all employees are paid accurately, and all client invoices are billed correctly
Provide a high-level of technical guidance for clients and internal staff using multiple software applications
Identify red-flags and/or gaps and lead internal staff to address and define the optimal business solutions for the implementation
Develop expertise and knowledge with other integrated 3rd party software platforms
Based on any specialization for new clients, recommend supporting user materials, i.e. Reference Guides to be used for training
Develop an in-depth knowledge of our staffing software including reports/reporting tools and become a subject matter expert on our systems

Skills and experience we value:

Bachelor’s degree in Human Resources, Accounting, or Business Administration preferred, or equivalent experience
Must have prior experience in staffing operations and supporting software solutions
Solid technical background with hands-on experience in Applicant Tracking Software (ATS) applications and/or HRIS systems
Proficiency in Microsoft Office; Outlook, Word and Excel, Power Point, Visio, and Teams
Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
Must be a team player with a sense of humor and a strong service-oriented attitude
Independent thinker and analytical problem solver
Demonstrated ability to improve processes and enhance systems
Able to recognize problems, develop and evaluate data, determine solutions, and make logical recommendations
Excellent communication skills, to include strong interpersonal skills (listening skills, problem solving, confidence, etc.)
Ability to multi-task with an emphasis on attention to detail
Self-directed with the ability to meet deadlines in a fast-paced environment
Ability to travel (>10%), may increase depending upon growth of company

Benefits and location:

Salary range is $70,000-80,000 USD or $85,000-110,000 CAD based on location and experience, plus bonus potential
Paid vacation, sick days, and holidays
Medical, dental, and vision insurance
401(k) retirement plan/ RRSP matching
Voluntary life insurance
Flexible Work Program (work from home and hybrid options)
Many more ancillary benefits

About People 2.0

People2.0 is the world’s leading enabler of flexible, mobile, on-demand, and remote work arrangements, including portable support solutions for independent contractors. The company’s global network of in-country, company-owned and operated establishments enable talent suppliers to hire any worker anywhere in any arrangement. Whether hiring locally or globally, People2.0’s employer of record (EOR) and agent of record (AOR) services keep contingent workers in compliance with local and international regulations. To learn more, visit People20.com.

People2.0 is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, national origin or ancestry, citizenship status, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, physical or mental disability, age, veteran status, uniformed servicemember status, gender identity, genetic information (including testing and characteristics) and any other characteristic prohibited by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co -workers.

In furtherance of this commitment, the Company is committed to providing a work environment that is free of prohibited harassment. As a result, the Company strictly prohibits sexual harassment and harassment against applicant and employees based on any legally recognized status, as defined above, or any other status protected by federal, state, or local laws.

How to apply:

Send your cover letter and resume to recruiter@people20.com and reference the job title and location.

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