Current Region & Language
The Program Director, Operations is charged with achieving the company’s overall objectives for client retention and satisfaction. They serve as the primary point of contact for direct clients, MSP, RPO, VMS, partners (Mass Talent Procurement, MTP), particularly on service and support issues. They will provide consultation, advice, and assistance to MTP partners. They will be responsible for fielding inquiries and requests, and either provide direct and/or coordinate appropriate responses. They are also responsible for measuring and managing the quality of delivery to ensure the most efficient and effective outcomes.
To be effective, they must regularly collaborate and coordinate internally with the leaders of various departments, including Implementation, Shared Services, Risk, Finance, Human Resources, IT, Sales & Marketing.
The Program Director will cultivate strong relationships with partners to realize the full value of the People 2.0 partnership, as reflected in improved sales opportunities, efficiency, and financial performance. They will help ensure client retention by delivering the highest possible level of customer satisfaction.
The Program Director works closely and collaboratively with the Implementations Team to help guide new partners (market makers) on the People2.0 journey. They will ‘handhold’ new partners from ‘going live’ through to Account Management and ongoing. The Program Director has expertise from an industry standpoint and can speak knowledgeably about the partners business, concerns, and goals. They help ensure that People2.0’s internal service team is adequately educated and aware of a particular client’s needs and expectations.
People2.0 is the world’s leading enabler of global, mobile, flexible, and remote work arrangements. The company’s employer of record (EOR) and agent of record (AOR) establishments around the world, networked by its proprietary FlexLife™ technology platform, create a unique global ecosystem within which talent suppliers can engage any category of worker in any work arrangement, anywhere, while independently working professionals have access to business support services and portable benefits. Global workforce deployment is facilitated through a single master services agreement and one point of contact. Visit People20.com.
People 2.0 is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, national origin or ancestry, citizenship status, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, physical or mental disability, age, veteran status, uniformed service member status, gender identity, genetic information (including testing and characteristics) and any other characteristic prohibited by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
In furtherance of this commitment, the Company is committed to providing a work environment that is free of prohibited harassment. As a result, the Company strictly prohibits sexual harassment and harassment against applicant and employees based on any legally recognized status, as defined above, or any other status protected by federal, state, or local laws.
Send your cover letter and resume to email@example.com and reference the job title and location.