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Customer Care Specialist

North America (hybrid/virtual)

Customer Care Specialist is focused on increasing the satisfaction of People 2.0’s Market Makers by providing exceptional professionalism and customer service through phone and ticket support, diagnosis and problem-solving related to the company information systems, applications, and related services.

The Customer Care Specialist assists, supports and guides internal staff Associates as well as external client Market Makers in the use of various web and server-based software applications for managing recruitment, employee placement, payroll and billing processes

What you'll get to do:

Provide first-line support for proprietary software applications, including troubleshooting, and resolving technical issues
Collaborate with development and IT teams to identify and address software defects and performance issues
Assist users with software installation, configuration, and usage
Document and track support requests, ensuring timely resolution and follow-up
Collaborate with the training team to conduct training sessions and create user guides to help users effectively use the software
Stay up to date with software enhancements and new features to provide accurate support
Assist users with integrated third-party applicant tracking systems and time keeping software
Prompt notification to management upon identifying any potential issues or irregularities, including suspected impropriety or rule violations
Additional responsibilities as designated

Skills and experience we value:

Minimum bachelor’s degree required or equivalent experience
2 -3 years’ prior experience in software/application support inbound call center, or
customer service preferred
Solid technology aptitude
Demonstrated time management, critical thinking and problem-solving skills
Must be a Microsoft application “Power User”: Word, Excel, Outlook, PowerPoint
Excellent verbal and written communication skills and general math skills
Human Resource (HRIS) experience, payroll applications, bilingual Spanish a plus

Benefits and location:

The current delivery team is based in King of Prussia, PA, and this position can be based in North America
Salary range is $23.75/hr to $25.25/hr USD or $25.00 – $28.72 CAD based on location and experience, plus bonus potential
Paid vacation, sick days, and holidays
Medical, dental, and vision insurance
401(k) retirement plan
Voluntary life insurance
Many more ancillary benefits

About People 2.0

People2.0 is the world’s leading enabler of flexible, mobile, on-demand, and remote work arrangements, including portable support solutions for independent contractors. The company’s global network of in-country, company-owned and operated establishments enable talent suppliers to hire any worker anywhere in any arrangement. Whether hiring locally or globally, People2.0’s employer of record (EOR) and agent of record (AOR) services keep contingent workers in compliance with local and international regulations. To learn more, visit People20.com.

People2.0 is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, national origin or ancestry, citizenship status, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, physical or mental disability, age, veteran status, uniformed servicemember status, gender identity, genetic information (including testing and characteristics) and any other characteristic prohibited by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co -workers.

In furtherance of this commitment, the Company is committed to providing a work environment that is free of prohibited harassment. As a result, the Company strictly prohibits sexual harassment and harassment against applicant and employees based on any legally recognized status, as defined above, or any other status protected by federal, state, or local laws.

How to apply:

Send your cover letter and resume to recruiter@people20.com and reference the job title and location.

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