Tuesday, July 9, 2019 @ 1 pm Eastern / 12 pm Central
CAN’T ATTEND THE LIVE WEBINAR? Register anyway! You’ll receive a link to the recording of the webinar when it’s available.
Difficult people can pop up anywhere: candidates, employees, clients, and dealing with them is unavoidable.
You have work to get done, — jobs to fill, interviews to complete, payroll to run — and facing a difficult person isn’t a good excuse for not meeting goals. Imagine how you and your organization would profit if team members could deal productively with difficult people and communicate through conflict and confrontation more effectively.
Join us for this can’t-miss session to put an end to conflict that spirals out of control and damages relationships. Take the guesswork out of challenging communication situations and master communication techniques to reap the rewards of better relationships, improved customer service, and increased employee satisfaction and retention.
Participants will benefit from this webinar by discovering:
- Tools to stay calm, cool and productive in emotionally-charged situations
- Specifically, what to do and say to counteract typical tactics difficult people use
- Powerful communication techniques to diffuse anger and calm people down
- Ways to resolve conflict and manage confrontation between parties
- “Goat hiding”: What is it, why it’s a must- have skill set, and how to use it for success
- The most powerful and productive things to say – and not to say – when others lose their cool
- Language patterns for “tough conversations” and how to turn fear of conflict and confrontation into confidence
Expert Presenter: Pamela Jett
As an internationally recognized communication skills expert, professional speaker, and author, Pamela Jett works with professionals to teach them to better understand that communication and productivity matter when we are looking to achieve results, make an impact, and improve effectiveness. Pamela is a true innovator who takes people beyond basic theory and strategy to an unparalleled level of application.
With more than 20 years of professional speaking experience, Pamela has been nationally recognized for her presentation skills. In 2007, she was named among the few women to hold the honor of being designated a Certified Speaking Professional by the National Speakers Association.
Continuing Education Credits (1.0 CE)
This webinar qualifies for continuing education hours towards maintaining your ASA credential. Please contact ASA for more information, firstname.lastname@example.org.